Frequently asked questions

What does a smart leak-detection system do?

It monitors for signs of escaping water or unusual water activity. Depending on the system, it can sound an alarm, send a notification or automatically shut off the water supply.

Can it turn off my water automatically?

Yes, if you choose a system that includes a compatible automatic shut-off valve. We’ll assess whether this is suitable for your property and explain exactly how it operates.

Will it detect every type of leak?

No system can guarantee that every leak will be detected. Different technologies identify different types of water activity, which is why we assess your property before recommending a solution.

Do I need Wi-Fi?

Many smart systems use Wi-Fi or another form of connectivity for remote notifications. Some protection features may continue operating locally if the internet connection fails, but this varies between products. We will explain this before installation.

Can I control the system from my phone?

Many systems provide an app through which you can view alerts, monitor water activity or control a compatible valve remotely. Available features depend on the product selected.

Can you protect a holiday home or rental property?

Yes. These properties can particularly benefit from remote notifications and automatic shut-off because leaks may otherwise remain unnoticed for longer.

Are you tied to one manufacturer?

No. SmartLeak UK takes an independent approach and recommends suitable technology based on the property, required features and available budget.

Will it reduce my insurance premium?

Some insurers recognise approved leak-protection measures, but policies and requirements vary. Customers should speak to their insurer before purchasing if a potential discount is important.

Do you repair leaks too?

If a plumbing problem is identified, we can advise on the required repair and, where appropriate, provide a separate quotation for the work.

Does the equipment need servicing?

Sensors, batteries, valves, connectivity and notification settings should be checked periodically. SmartLeak Care options are available for customers who want ongoing testing and support.

How much does installation cost?

The cost depends on the property, chosen equipment, pipework and level of protection required. Following an assessment, we provide a clear quotation before any installation begins.

Where does SmartLeak UK operate?

SmartLeak UK is based in Worcestershire but operates across the UK. Please contact us with your postcode to confirm current installation coverage. We also welcome enquiries concerning multiple properties and planned UK-wide projects.