Last updated: 26 September 2026

SmartLeak UK respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and your rights under UK data protection law.

Who we are

SmartLeak UK provides professional smart leak detection, water monitoring and automatic shut-off solutions for homes, landlords and commercial properties.

SmartLeak UK

Worcestershire, United Kingdom

Email: hello@smartleak.co.uk

Website: smartleak.co.uk

For the purposes of UK data protection law, SmartLeak UK is responsible for the personal information described in this policy.

Information we collect

Depending on how you interact with us, we may collect:

• Your name

• Email address

• Telephone number

• Property or installation address

• Details about your property and plumbing requirements

• Information about a leak, water issue or installation you have asked us to investigate

• Details of products, services, quotations and installations

• Communications you have with us

• Payment and transaction information

• Website usage and technical information, such as IP address, browser type and cookie information

• Any other information you choose to provide when contacting us

We only collect information that is reasonably necessary to provide our services, operate our business and respond to enquiries.

How we use your information

We may use your personal information to:

• Respond to enquiries and requests for quotations

• Assess your property and recommend suitable leak-detection or water-protection solutions

• Arrange appointments and property assessments

• Supply, install, configure and support products and systems

• Communicate with you before, during and after an installation

• Process payments and maintain financial and business records

• Manage warranties, servicing or customer support

• Improve our services and website

• Maintain the security of our website and systems

• Meet our legal, regulatory, tax and accounting obligations

• Send relevant marketing communications where permitted by law

We will not sell your personal information.

Our lawful basis for using your information

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may process your information because:

Contract – it is necessary to provide a quotation, service or installation you have requested, or to take steps before entering into a contract with you.

Legitimate interests – it is reasonably necessary for running and improving SmartLeak UK, communicating with customers, managing enquiries and protecting our business, provided those interests do not override your rights.

Legal obligation – we need to process or retain certain information to comply with legal, accounting, tax or regulatory requirements.

Consent – where consent is required, for example for certain marketing or non-essential cookies, we will ask for it. You can withdraw your consent at any time.

The ICO requires organisations to determine the appropriate lawful basis before processing personal information. ICO

Who we may share information with

We may need to share limited personal information with trusted organisations that help us provide our services, such as:

• Product manufacturers and suppliers

• Delivery and logistics providers

• Installation or specialist service partners where applicable

• Payment providers

• Accountants and professional advisers

• Website, email, IT and cloud-service providers

• Regulatory, government or law-enforcement bodies where legally required

• We only share information where there is a legitimate reason to do so and only the information reasonably necessary for that purpose.

Some technology providers may process information outside the UK. Where this happens, we take appropriate steps to ensure personal information receives the protections required by applicable data protection law.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing ongoing customer support and meeting legal, tax, accounting, warranty and regulatory requirements.

Retention periods may therefore vary depending on the type of information and our relationship with you.

When information is no longer required, we will delete it or securely dispose of it where appropriate.

How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to people and service providers who have a legitimate business need to access it.

Cookies and website analytics

Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website and improve their experience.

Some cookies are essential for the website to function. Where required, we will ask for your permission before using non-essential cookies.

More information is available in our Cookie Policy.

The ICO states that website visitors should be told about cookies and that consent is generally required for cookies that aren't strictly necessary. ICO

Marketing

We may occasionally contact customers or people who have expressed an interest in SmartLeak UK about relevant products or services where we are permitted to do so.

Where consent is required, we will obtain it first.

You can ask us to stop sending marketing communications at any time by using the unsubscribe option provided or contacting hello@smartleak.co.uk.

Your data protection rights

Depending on the circumstances, UK data protection law gives you rights over your personal information. These may include the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your information in certain circumstances

• Ask us to restrict how we use your information

• Object to certain uses of your information

• Request transfer of certain information

• Withdraw consent where we rely on consent

To exercise your rights, contact hello@smartleak.co.uk.

Complaints

If you have concerns about how SmartLeak UK uses your personal information, please contact us first so that we can investigate.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office

Third-party websites

Our website may contain links to websites operated by other organisations. SmartLeak UK is not responsible for the privacy practices of third-party websites, and you should review their privacy information separately.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.

The latest version will always be published on this website with the date it was last updated.